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Technological Innovations In The Hospitality Industry

Now people are living side by side with such rapid technological advances. Technology or digitalization growth has also entered the hospitality industry. Internet of Things (IoT), Artificial Intelligence (Artificial Intelligence), Machine Learning, and Automation are technological innovations that have not only revolutionized consumer experience but are also capable of providing comfort from a business perspective.

For example, safes and checkbooks will be gradually replaced with bar codes, mobile payments, and cloud-based technology. Like Capsule Hotels, Starting from Japan, Now in Singapore, This innovation has completely replaced the need for a physical payment system at the reception or cashier counters, while increasing security, efficiency, and transparency.

Like OYO Rooms which is the first company to introduce technology-based solutions from the hotel management side. The technology is also expected to help manage hotel operations so that they can be more effective and efficient as well as providing standardized experiences for consumers.

Modern technological innovation allows players in the industry to find potential customer solutions. In order for the hotel owners to remain competitive in a dynamic industry, it is necessary to link to modern technological innovations. A holistic approach that covers multiple organizational and technical facets includes a consistent customer experience.

Here are six of the latest technological innovations that players in the hospitality industry should know:

  1. Internet of Things (IoT) This technology is commonly used to control lights and room temperature.
  2. Big data This technology can help hotel managers offer a more personalized stay. For example, hotel managers can help suggest more appropriate tourist locations to guests based on age, budget, and gender.
  3. Artificial Intelligence (AI) Through this technology, hotel owners will be able to predict the moment when rooms are fully occupied through AI analysis based on guest check-in trends. This technology can also determine the exact complaints of guests and see from the branch and room where the complaint originated so that it can be followed up immediately.
  4. Augmented Reality (AR) With this technology, guests can take a virtual tour to the rooms and around the hotel to find out the facilities and attractions offered around the hotel.
  5. Recognition Technology This technology can be used by guests to open their hotel rooms and check in or check out using fingerprints and facial scanning.
  6. Chatbot This technology is enabled to answer questions, a service that allows guests to interact with AI through the chat display.

That’s are some of the technological innovations that are growing rapidly and helping to develop the hospitality industry around the world at this time. The article is hopefully useful to all of you.

Written by: Victor Jimmi

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