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Gleematic A.I at WOP 2020 CHTA Macau

This time, Gleematic A.I re-participated in World of Possibilities (WOP) 2020, organized by China Hotels and Travel Alliance (CHTA) to explain the use of the Automation process in the hospitality sector.

There are many operational processes in the hospitality industry that Gleematic A.I can help to automate. Eliminating and replacing manual processing with automation is a solution offered by Gleematic A.I for the hospitality industry so that employees can move to more valuable tasks.

This time, Gleematic flew to Macau. Gleematic’s founder Christopher Lim, participated again to pitch – bringing Gleematic on. The event happened on 10th December 2019.

Gleematic A.I can help to automate the check-in process and the booking process – the addition of online booking integration. Usually, front desk operations are too complicated and can be very time consuming if done manually but can be different with the help of A.I Gleematic.

Gleematic can help extract important guest information e.g from a passport, ID card, etc., and enter the hotel software system to enter information. In order processing, Gleematic A.I can be used to help integrate online ordering. It can check online bookings that have been made and reconcile with the system. After that, the software robot issues a room key and other services.

Other than automation, Gleematic A.I can also be used to assess customer feedback which is important in customer relations and in improving the business furthermore. Gleematic A.I can help in customer relationship feedback management by using sentiment analysis to assess positive and negative feedback. It can also help sales management by identifying “hot prospects” from emails and sending them to the right person in charge.

Macau’s economy is largely centred around hotels and resorts. Therefore, this is a good market for us to venture in to explore areas of automation.

Written by: Jimmi Chandra

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